Yes, and we do this almost every day. We match replacement eyes to the original size and style, and for the leg we either re-stitch the seam or sculpt a new foam core and cover it with matching fabric. We use cotton thread and polyester fill that holds up in the washing machine. Most plush repairs are done in 24 to 48 hours.

We'll tell you straight if a toy is beyond saving. If the internal structure is completely shattered, if the battery compartment is corroded beyond safe use, or if replacement parts simply don't exist and fabrication isn't feasible, we'll say so. We'd rather lose a job than send a child home with a toy that could break again or cause injury. In those cases, we sometimes offer to create a display case for the broken pieces or help find a replacement.

Reattaching a limb or tightening a screw — usually same day. Stitching fabric or replacing a simple motor — 24 to 48 hours. Rewiring a complex electronic toy, 3D-printing a custom gear, or doing a full vintage restoration — anywhere from 3 days to 2 weeks depending on whether we need to order parts. We always give you a realistic timeline before we start, and we message you if anything changes.

Ask us. We should be able to tell you exactly what we're using. For paint touch-ups, we use EN71-certified, lead-free coatings. For adhesives on plastic toys, we use polymer-specific cements that cure fully and don't off-gas. For fabric repairs, it's cotton thread and polyester fill — no synthetic fibers that could melt. If a technician can't explain what materials they're using, that's a red flag. We keep a material log for every repair and can show it to you on request.

Yes, but we need to know it's collectible before we start. We use reversible adhesives where possible, color-match rather than repaint entire surfaces, and preserve the original patina. We photograph everything before we touch it. Aggressive restoration can tank a toy's value, so we always ask: do you want it functional, or do you want it preserved for display? Sometimes a visible but stable repair is better than a perfect-looking one that uses modern materials inconsistent with the toy's era. Keep all original broken pieces — don't throw them away.

Most rigid plastics — ABS action figures, PVC statues, polystyrene model kits — can be fixed with plastic welding, epoxy bonding, or acrylic reinforcement. The key is matching the adhesive to the polymer type. ABS gets ABS cement, PVC gets solvent welding, polystyrene needs a different approach. Flexible plastics like vinyl require heat welding or specialized vinyl repair compounds. We test a small hidden area first to make sure the adhesive bonds properly without melting the plastic.

Both. Our workshop is in Al Quoz, and you can drop off anytime during our hours — Saturday through Thursday, 9 AM to 7 PM. If you can't make it, we offer pickup and delivery across Dubai for a flat 50 AED fee. For bulky items like ride-on cars or multiple toys, pickup is usually worth it. We also accept courier deliveries from Sharjah and Abu Dhabi. Just make sure fragile items are packed well — we can advise on packaging if you message us a photo first.

Documentation is everything. We photograph the item from every angle before we start. We use archival-quality materials and reversible techniques whenever possible. We avoid over-restoration — a visible but stable repair is often better than a perfect-looking one that uses modern materials inconsistent with the toy's era. We keep all original broken pieces rather than discarding them. If the toy has significant monetary value, we recommend getting an appraisal before and after repair. We can provide a detailed repair report for insurance or resale purposes.

We'll tell you upfront, usually during the initial inspection. If the damage is too severe or parts are permanently unavailable, we'll explain why. Sometimes we can offer cosmetic restoration for display purposes — making it look good even if it doesn't function. Other times we can build a custom display case. In rare cases, if the toy is truly irreplaceable, we can help commission a replica from detailed photographs while keeping the original as a keepsake. Honest communication is the only way we work.

When we can get them, yes. But for discontinued toys or vintage items, original parts often don't exist anymore. In those cases, we use high-grade aftermarket parts or fabricate custom components. For electronic toys, we source compatible circuit boards and motors from the same suppliers the manufacturers use. We always tell you what alternatives we're using and whether they'll affect functionality or appearance. If you specifically want original parts only, let us know and we'll do our best to source them — though it may take longer and cost more.

Yes, and we actually prefer it. When we can batch similar repairs together — all plush toys in one session, all electronic toys in another — we work faster and you save money. We offer a 15% discount on the total bill when you send three or more toys at once. Families with several damaged toys and collectors restoring full sets both use this option regularly. Grouping by repair type also means we only need to set up our equipment once per batch.

Simple plush repairs start around 50 AED. Electronic toy fixes range from 100 to 400 AED depending on the component. Vintage restoration or custom part fabrication can go higher — we've done jobs at 800 AED for rare collectibles needing extensive work. Most repairs fall between 100 and 300 AED. We give you a fixed quote before we start, and what we quote is what you pay. If we find additional damage during repair, we call you before doing any extra work. A good rule: if repair costs more than 70% of a replacement for a common toy, we'll tell you and let you decide.