Privacy Policy — Dubai Repairs
Last Updated: 30 March 2026
Welcome to Dubai Repairs (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit dubairepairs.org or use any of our repair and maintenance services in Dubai, UAE.
By using our website or services, you agree to the practices described in this policy.
1. Who We Are
Dubai Repairs is a licensed repair and maintenance company operating in Dubai, UAE since 2008, under Syed Brothers / TRGC. We offer 420+ repair and maintenance services across 80+ areas in Dubai.
Contact:
- Phone / WhatsApp: 0581873002 / 0581873003
- Email: help@dubairepairs.org
- Website: dubairepairs.org
2. Information We Collect
We may collect the following types of personal information:
a) Information you provide directly:
- Full name
- Phone number and WhatsApp number
- Email address
- Home or office address (for on-site service visits)
- Details of the repair or maintenance service you require
- Payment information (processed securely — we do not store card details)
b) Information collected automatically:
- IP address and browser type
- Pages visited and time spent on site
- Device type (mobile, desktop, tablet)
- Referring website or search query
- Cookie data and analytics identifiers
c) Information from third parties:
- Google Reviews and ratings you submit publicly
- WhatsApp messages and call records when you contact us directly
3. How We Collect Information
We collect information through:
- Contact and booking forms on our website
- Phone calls and WhatsApp conversations
- Email correspondence
- Cookies and analytics tools (Google Analytics, Meta Pixel) when you browse our site
- Google Business Profile when you leave a review
4. How We Use Your Information
We use your personal information to:
- Schedule and deliver repair and maintenance services at your location
- Respond to inquiries, quotes, and service requests
- Send appointment confirmations and service updates via SMS, WhatsApp, or email
- Process payments for services rendered
- Improve our website, services, and customer experience
- Comply with legal and regulatory obligations in the UAE
- Prevent fraud and ensure the security of our systems
We do not use your information for unsolicited marketing without your consent.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and improve site navigation
- Analyse website traffic and user behaviour (via Google Analytics)
- Serve relevant advertisements (via Google Ads / Meta Pixel, if applicable)
Managing cookies: You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain parts of our website.
For more information on how Google uses data, visit: google.com/policies/privacy/partners
6. Data Sharing and Disclosure
We do not sell your personal information to third parties.
We may share your information with:
- Service technicians and staff who need it to fulfil your repair request
- Payment processors for secure transaction handling
- IT and hosting providers who support our website and systems under strict confidentiality agreements
- Legal and regulatory authorities when required by UAE law or in response to lawful requests
All third parties who handle your data are required to maintain appropriate security and confidentiality standards.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil the service you requested
- Comply with legal, tax, or accounting obligations in the UAE
- Resolve disputes or enforce our agreements
When your data is no longer required, it is securely deleted or anonymised.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include:
- Secure HTTPS encryption on our website
- Restricted access to personal data within our organisation
- Secure storage of customer records
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
9. Your Rights
As a user, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Object to the processing of your data in certain circumstances
To exercise any of these rights, contact us using the details in Section 1.
10. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps, social media platforms, or partner sites). We are not responsible for the privacy practices of these external sites and recommend reviewing their privacy policies before providing any personal information.
11. Children’s Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.
12. Compliance with UAE Laws
Dubai Repairs complies with applicable data protection laws and regulations in the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). We may disclose personal information when required by UAE law or in response to lawful requests from public authorities.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, the “Last Updated” date at the top of this page will be revised. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Dubai Repairs
- 📞 Phone / WhatsApp: 0581873002 / 0581873003
- 📧 Email: help@dubairepairs.org
- 🌐 Website: dubairepairs.org
- 📍 Dubai, United Arab Emirates
We aim to respond to all privacy-related enquiries within 5 business days.